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# How do I customize the emails private subscribers receive?

Private podcast subscribers get two kinds of email from Transistor: a welcome email when they're added, and an email each time you publish a new episode. You can customize both.

### Who the emails come from

Subscriber emails come from your podcast's author name, followed by "(via Transistor)". To remove "(via Transistor)", check **Remove Transistor.fm branding from your embed audio players and subscriber emails** in the **Settings** tab.

When a subscriber replies, the reply goes to the address in **Email Notification Reply-to** in the **Settings** tab. If that's empty, replies go to the account owner's email address.

### The welcome email

The welcome email tells new subscribers how to listen on the web and in their podcast app. To customize it, go to the **Settings** tab and click **Customize the welcome email**. You can change:

* **Email Subject:** by default, "Private podcast: [your podcast's title]"
* **Email Headline:** by default, "Welcome to the private podcast!"
* **Email Message:** a short message added to the email. It can include line breaks but no other formatting.

To send the welcome email again, use **Resend welcome email** next to a subscriber on the **Subscribers** tab.

### New episode emails

In the **Settings** tab, under **Email Notifications**:

* **Send subscribers an email each time a new episode is published (recommended)** turns new episode emails on or off
* **Allow subscribers to unsubscribe from new episode email notifications** adds an unsubscribe link to those emails

You can customize each episode's email in the episode's settings, under **New Episode Email Notifications**:

* **Email Subject:** by default, "New episode of [your podcast]: [the episode's title]"
* **Email Headline:** by default, "Listen to the latest podcast episode"
* **Email Message:** a short message added to the email

If new episode emails are turned off, you can still send them for a single episode. Click **Configure and Send Emails** on the episode, any time up to 24 hours after it's published. After that, contact us and we'll help.

### Make sure the emails arrive

If your subscribers are at a company, their email system may filter messages from Transistor. Ask their IT team to allow our emails: see [What rules should I add to our allow list to ensure Transistor's emails are delivered to my company?](https://support.transistor.fm/en/article/what-rules-should-i-add-to-our-allow-list-to-ensure-transistors-emails-are-delivered-to-my-company-z3u67c/)

If you have additional questions please reach out to us:

* Email - support@transistor.fm
* Live Chat: https://transistor.fm/contact/