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Questions about configuring Apple Podcasts and Apple Podcast Connect
Can't log in or submit to Apple Podcasts
Updated: May 5, 2021 If you're having trouble logging into Apple Podcasts Connect, there are two common problems: When you try to log in, it just redirects you to the login page. (And you get caught in a redirect loop). When you try to log in, it gives you an error saying "We can't process your request." Most often, the problem is
I just changed my podcast cover art, but it's not updated on Apple Podcasts
Have you replaced your podcast's artwork in "Show Settings," but the new cover doesn't appear in the Apple Podcasts app (or iTunes)? There are three common causes for this: It can take a few days for Apple to update new cover art across its iOS app, desktop app, and website. Did you give the image file a different name? Apple Podcasts caches the image. If you change the filename, it will know to refresh the cache. Your image size exceeds Apple's maximum of 512KB If the problem persists,
How can I see Apple's iTunes podcast analytics?
Transistor provides analytics from all podcast players in the Analytics section: However, Apple also publishes in-depth analytics about how people are listening in the Apple Podcasts app and in iTunes. Access Apple's Podcast Analytics here → Here, Apple will give you stats like "Total time listened:" !(https://storage.crisp
How do I transfer ownership of a podcast on Apple Podcasts / iTunes?
If you're taking over a podcast from someone else (or you've purchased a podcast), how do you transfer it to your iTunes account? According to Apple's help docs: Contact the support team using the email address noted in the podcast feed’s iTunes:owner tag. Be sure to specify the Apple Podcasts URL in your request to change management. You'll need the original owner to updat
Why does iTunes say my podcast has 0 ratings, even after my friends say they have left some?
When you view your podcast in iTunes, you're only seeing the ratings and reviews from your country. To see all of your reviews, you'll need to use a third-party tool. Here are a few we recommend: Chartable Podrover My Podcast Reviews iTunes Podcast Review Manager for WordPress Keep in mind, there is occasionally a delay between
How can I update my RSS feed on Apple Podcasts?
Here are simple instructions on how to update your podcast's feed URL on Apple Podcasts:
I just published a new episode but it hasn't shown up on Apple Podcasts yet. Why?
Apple Podcasts checks your RSS feed periodically. If your newest episode hasn't shown up, it's probably because they haven't refreshed your feed yet. Typically, this happens every few hours. For example, even if you scheduled your episode to be published at 9 am, Apple still checks your feed on its own schedule. You used to be able to manually force Apple to refresh your feed in Apple Podcast Connect. However this option was recently removed in the most r
Do you support the new Apple Podcasts categories?
Yes! Apple Podcasts has added new top-level categories such as Fiction, History, and True Crime — as well as dozens of new subcategories. (You can see the updated list of supported categories in Apple Podcasts help Transistor has supported these new categories since July 15, 2019. You can make changes to your show's category now, and they’ll go live on Apple Podcasts.
How to add additional users to your Apple Podcast Connect account
In order to submit new podcast feeds (or manage existing ones) to Apple Podcasts, you need an account on Podcasts Connect. The problem was, in the past, your Podcasts Connect account could only be accessed by one Apple ID. This was especially frustrating for teams, because whoever had the Apple ID would get pinged with a security request whenever someone tried to log in. However, now you can add multiple users to a show on Apple Podcasts Connect. ![To add