Articles on: Account & Subscription

How do I enable 2FA authentication on my account?

What is 2FA?


Two-Factor Authentication (2FA) is a security measure that requires two different forms of identification to access a system or account. It adds an extra layer of protection beyond just a password, making it harder for unauthorized users to gain access.


How do I enable 2FA in Transistor?


Before you begin you'll need to install a 2FA authentication app like Authy, Duo or Google Authenticator on your mobile device


  • Login to your Transistor account and go to your Account page: https://dashboard.transistor.fm/account
  • You will see a section titled Two-step Authentication
  • Click the blue link, Enable 2FA on my account


Enable 2FA



  • You will be prompted to enter your current password
  • You'll then see a QR code appear, you'll need to scan this with your 2FA authentication app like Authy, Duo or Google Authenticator


Example 2FA setup page, QR code hidden


  • Your 2FA authentication app will provide you with a 6 digit code to enter into Transistor
  • Click the green Continue button and the setup is complete


During setup we'll show you six Backup Codes. Copy them somewhere safe, like a password manager. If you lose your phone or your authenticator app, you'll need one of these codes to sign in.


I lost access to my authenticator app. How do I sign in?


If you saved your backup codes:


  • Sign in with your email and password as usual
  • On the Two-step authentication page, enter one of your backup codes instead of the code from your app
  • Click Continue


Each backup code only works once. Once you're signed in, set up 2FA again on your new device: go to your Account Page, click Turn off 2FA, then click Enable 2FA on my account and follow the steps above. You'll get a fresh set of backup codes.


If you don't have your backup codes, email support@transistor.fm from the email address you use to sign in to Transistor and let us know you've lost access to your authenticator app. If we can confirm the account is yours, we can turn off 2FA so you can sign in and set it up again.


Advanced Security Information: How does Transistor generate the 2FA codes?


We understand that our customers may need more security information relating to how we generate 2FA codes.


Our security information is available here: https://transistor.fm/security/


We do not use any third party applications for generating or creating 2FA authentication codes.


The Transistor web application uses this Ruby gem for 2FA code generation: https://github.com/heapsource/active_model_otp


If you have additional questions please reach out to us:


Updated on: 28/10/2026

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