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Why can't I sign in to Apple Podcasts Connect?

If Apple Podcasts Connect keeps sending you back to the sign-in page, or shows the error "We can't process your request", your Apple account usually isn't fully activated yet.


Apple Podcasts Connect error: We can't process your request


How to fix it


Apple asks you to do two things to fully activate your Apple account:


  1. Add a valid payment method to your Apple account. Submitting and managing a podcast is free, and you won't be charged unless you buy something.
    • On any computer, including Windows: sign in at account.apple.com and add a payment method.
    • On an iPhone or iPad: go to Settings › Apple Account › Payment & Shipping.


For other ways, see Apple's guide Add a payment method to your Apple Account.


  1. Accept the Apple Media Services Terms and Conditions:
    • On any computer, including Windows: go to podcasts.apple.com, sign in, and follow the prompts to accept the terms.
    • On an iPhone or iPad: go to Settings › Apple Account › Media & Purchases, sign in, and follow the prompts.


Then sign in to Apple Podcasts Connect again.


For more, see Apple's guide Troubleshooting account sign-in.


Managed Apple Accounts, the ones a workplace or school sets up for you, can't be used with Apple Podcasts Connect. Sign in with a personal Apple account instead.


Still can't sign in?


Contact Apple through Contact Apple Support. The Apple Podcasts Connect contact form only works once you're signed in.


Once you can sign in, see How do I claim my podcast in Apple Podcasts Connect?


If you have additional questions please reach out to us:


Updated on: 02/11/2026

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