How do I contact Customer Support?

You can reach us on Live Chat or by email at support@transistor.fm. Both make it easy to share links, screenshots and other files with us.

We're here 7 days a week, across a wide range of time zones. We answer every question the same day, and most replies take less than an hour.

We don't use bots in Live Chat, so you'll always be talking with a real person on our team. If we don't reply right away, you don't need to wait in the chat. We'll send our reply to you by email.

Our support can also handle audio messages and translate into 50+ languages.

See What accessibility features does Transistor have?

Demo Calls

We have availability each week for demo calls. Book a call at a time that suits you:

• Book a demo call with Michael (US and Canada time zones)
• Book a demo call with Helen (UK and European time zones)

Leave us a review

Our support software may ask you for a rating after your issue has been resolved. That goes direct to the team for us to review internally.

You can also send us a direct review here: leave Transistor a review.

Meet the team

If you'd like to know who you're chatting with, you can meet the whole team on our About page.

If you have additional questions please reach out to us:

• Email - support@transistor.fm
• Live Chat: https://transistor.fm/contact/

Updated on: 03/11/2026